White Glove Delivery
Exceptional delivery
Whilst there are many ways of sending your consignment or products around the country, sometimes you want them to be sent with a little more finesse or a little more care. Perhaps you sell high end furniture that needs to be carefully manoeuvred into a customers home, or simply the product is too big or heavy for one person to deliver safely. In that case, you will require a white glove service to support your logistics requirements.In this section of the Knowledge Centre we will cover exactly what a white glove service is and how it can be of benefit. Please then visit the LOGISTO Directory to find a number of high quality suppliers that can provide you with exceptional white glove services!
Starting at the very beginning, what exactly is White Glove delivery?
If you ask someone what they think of when you say ‘white glove’ and the thoughts of go to butler service or high-end restaurants. That, is exactly the right connotations – extraordinary service! White glove service will be a more tailored, bespoke, high quality delivery service vs. your standard parcel carrier.
Sounds good, but in reality, how does the service actually differ from standard options?
Whilst each company will have their own view of what white glove services look like, there are some general expectations, namely:
High quality customer service:
The main consideration for white glove service is super customer service. The customer should be aware (from the actions, not just the words!) that they are receiving a service above and beyond the standard. The customer should receive premium service including notifications, tracking, ability to schedule or amend the delivery with ease…and of course care and consideration when delivering the product!
More than delivery:
Whilst the primary focus is to deliver the goods safely and securely, white glove service will include an enhanced level of delivery. For example, if you order a new chest of drawers, white glove service should see the products delivered to the room and the chest of drawers should be unpackaged and put in situ, ready for the customers to use and enjoy. This means less heavy lifting for your customer and suppliers can also offer added services such as disassembly and assembly of furniture and installation, including installation of electronics, so that your product is ready to be used right away.Of course, then all packaging should then be removed and disposed of correctly. Services often include the disposal of the customers old goods.
Benefits to the business:
It is not just the customer that benefits from offering a white glove service, but the business also sees significant benefits. Whilst a white glove service undoubtedly costs a company more to operate (extra resource/time per delivery etc.), the benefits include:• Seen as offering exceptional customer service
• Enhanced brand recognition
• Reduced liability/claims for damage
What kind of businesses primarily use white glove services?
With the rampant growth of e-commerce, there is an increasing requirement to stand apart from the competition. One such way is through the use of white glove delivery. Below are three examples where white glove is utilised:
Furniture/white-goods companies:
Both bricks and mortar as well as online retailers that sell furniture or white goods often add white glove services at the point of checkout. White glove gives the customer the option of paying a little more to have a service that delivers, unpacks and sets up the product they have bought.Online retailers: Increasingly, especially on big ticket items you will see free delivery, but with the option to upgrade to white glove services. You will often see this around big promotional periods such as Black Friday.
Moving companies:
Particularly common amongst premium removal companies, you will be offered an option of a white glove service. Not only will this often mean that the removal company will securely wrap your possessions, they will transport and unpack them in the places you want, resulting in your house being up and running and feeling like a home in no time! For a list of removal companies that service your area, please find them here, in the LOGISTO Directory.If you’re interested in finding courier companies that can support your requirement for white glove service, then you have come to the right place. Within the LOGISTO Directory, you will find a section of couriers that offer this service. If you have any questions, please reach out to the team and we will be more than willing to help.
Thank you
LOGISTO Team