Increasingly, customers expect the best when it comes to delivery. Gone are the days of popping a parcel over the garden fence, people expect better. This is even more important when shipping heavy, large and expensive items. This is where 2 man delivery comes in. In this section of the Knowledge Centre we will discuss the details of 2 man delivery, discussing the benefits and how it can help you to move and deliver your products and goods safely and securely. Of course, please visit the LOGISTO Directory here in order to find a comprehensive list of suppliers that offer 2 man delivery in the UK.
Starting at the basics (and it might seem obvious..), what is 2 man delivery?
2 man delivery is quite simply, 2 people delivering items that are larger, bulkier, heavier or more difficult to move. This reduces the need for customer to help with the delivery (which of course is not a great customer experience) and reduces breakages and damage. With this kind of service, a customer can purchase an item and choose when to have it delivered, not just be allocated a delivery spot.
It is a more comprehensive system
Not only is there clear benefit to the customer, but there are also additional, less obvious benefits that arise from the implementation of 2 man deliveries. The booking, delivery and communication process is more thorough with 2 man delivery vs. traditional couriers. As a 2 man delivery will often place the product in the room of choice and sometimes unpackage the item on arrival. This ensures the customer can ‘sign off’ that they are happy with condition of the item and therefore reduces the need for revisits to collect any damaged items.
It can also significantly help with product distribution. For example, let’s say you are an online retailer that sells furniture say you work with a furniture manufacturer. If you receive an order, you can get a 2 man delivery service to collect the furniture item from the manufacturer and deliver it directly to the customer, therefore removing the need for additional movements and increased costs.
And it is more cost effective
2 man delivery can also work out more cost effective for businesses for a number of reasons. Top of that list is the fact that delivery fulfilment is higher with this kind of service vs other methods. The reason for this successful first time delivery is the greater flexibility and communication provided to the customer receiving the parcel. They can choose a delivery time that works for them and this helps to significantly reduce the chance of the customer not being present to take the delivery. The customer also receives enhanced communication, including texts or email alerts and even a phone call, so this makes certain they are available before the delivery is attempted.
Accurate, successful deliveries reduces extra costs from the process, including the reduction of re attempts at delivery, reducing the need for storage of items not delivered as well as reducing damage and returns. In summary, 2 man delivery provides customers with an enhance delivery experience, whilst also leading to more 1st time, successful deliveries resulting in great benefits for the company as well.
Within logistics, 2 man delivery is a fast growing sector. There are a number of reputable companies that offer 2 man delivery (and white glove) services and thankfully, we have included them in the LOGISTO Directory, which can be found here.
Of course, if you have any questions, please reach out.
Thank you
LOGISTO Team